release management

Release management usually begins in the development cycle with requests for changes or new features. If the request is approved, the new release is planned and designed. The new design enters the testing or quality assurance phase, in which the release is built, reviewed, tested and tweaked until it is ultimately accepted as a release candidate. The release then enters the deployment phase, where it is implemented and made available. Once deployed, the release enters a support phase, where bug reports and other issues are collected; this leads to new requests for changes, and the cycle starts all over again.

Read more about release management: - Mike Drapeau explains how to get started with release management. - Dan Sullivan explains more about release managment in this chapter excerpt from his book "Implementing System Management Services." - George Spafford explains why release management process is one ITIL concept that needs to be approached from a business angle. - The ITIL Service Management blog has a quick reference for release management.

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