Vendor Management Strategies for the CIO-
ITIL guide: Best practices, implementation and training
This Information Technology Infrastructure Library (ITIL) guide has all you need to know about ITIL best practices, implementation, certification, training and tools. Learn about the ITIL framework and IT change management from our compilation of res... Guide
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ITIL v3
ITIL v3 isn't just for IT. The framework establishes best practices in five IT disciplines, but solution providers can learn a lot by applying these practices to their own services business. Channel Explained
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ITIL Training Primer
Before you seek ITIL training, know what to expect: This primer provides a brief history of ITSM and ITIL, an overview of ITIL books and service support, and ITIL project considerations. Primer
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Business intelligence software ROI
Business intelligence (BI) software allows a reseller to be more responsive to their customer's needs, but that agility comes with a price. This guide will help you sell and deliver an effective BI solution. ROI Guide
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Reliable desktop performance tools equal better enterprise services
With an increasingly dispersed user base, desktop performance tools can provide valuable data about overall enterprise system performance. Tip
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Podcast Series: ITSM and ITIL FAQ
How can you justify ITSM spending? What should your ITSM and ITIL priorities be? How can you involve customers in the project? Get answers to these ITSM and ITIL FAQs and more in part three of ITSM and ITIL podcast series with Pink Elephant's George ... Podcast
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Podcast Series: ITIL support services
Identify ITIL support services to offer customers in part two of our three-part ITSM and ITIL podcast series. Podcast
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Podcast Series: ITSM and ITIL basics
Adelle McIlroy of GTSI Corp. identifies ITSM and ITIL services you could be offering to customers in part one of SearchSystemsChannel.com's three-part ITSM and ITIL podcast series. Podcast
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ITIL guide: Best practices, implementation and training
This Information Technology Infrastructure Library (ITIL) guide has all you need to know about ITIL best practices, implementation, certification, training and tools. Learn about the ITIL framework and IT change management from our compilation of res... Guide
-
ITIL v3
ITIL v3 isn't just for IT. The framework establishes best practices in five IT disciplines, but solution providers can learn a lot by applying these practices to their own services business. Channel Explained
-
Reliable desktop performance tools equal better enterprise services
With an increasingly dispersed user base, desktop performance tools can provide valuable data about overall enterprise system performance. Tip
-
ITIL Training Primer
Before you seek ITIL training, know what to expect: This primer provides a brief history of ITSM and ITIL, an overview of ITIL books and service support, and ITIL project considerations. Primer
-
Podcast Series: ITSM and ITIL FAQ
How can you justify ITSM spending? What should your ITSM and ITIL priorities be? How can you involve customers in the project? Get answers to these ITSM and ITIL FAQs and more in part three of ITSM and ITIL podcast series with Pink Elephant's George ... Podcast
-
Podcast Series: ITIL support services
Identify ITIL support services to offer customers in part two of our three-part ITSM and ITIL podcast series. Podcast
-
Podcast Series: ITSM and ITIL basics
Adelle McIlroy of GTSI Corp. identifies ITSM and ITIL services you could be offering to customers in part one of SearchSystemsChannel.com's three-part ITSM and ITIL podcast series. Podcast
-
Business intelligence software ROI
Business intelligence (BI) software allows a reseller to be more responsive to their customer's needs, but that agility comes with a price. This guide will help you sell and deliver an effective BI solution. ROI Guide
About Information Technology Infrastructure Library (ITIL) Management
Systems solutions providers can learn how to manage Information Technology Infrastructure Library (ITIL) and add value to clients' businesses by reading these tips, guides and podcasts. Become an expert on the ITIL framework, best practices, certification and training by reading these ITIL resources. Doing so can help IT solutions providers and value-added resellers (VARs) to discuss the pros and cons of ITIL with their clients.