Podcast Series: ITIL support services

Podcast Series: ITIL support services

Adelle McIlroy of GTSI Corp. drills down into the topics of ITSM (IT service management) and ITIL (IT infrastructure library) in podcast two of our three-part podcast series. She specifically discusses ITSM and ITIL support services, including incident management, problem management, configuration management, change management and release management.

LISTEN TO POCAST #2: ITIL SUPPORT SERVICES


This was first produced in April 2007