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Remote Support



The success of your remote support and remote help-desk services ultimately depends on how quickly and effectively you're able to respond to and resolve incidents.
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Remote help desk tools: Process automation for incident response
SearchSystemsChannel.com | 26 Mar 2007
TIP - Following up quickly and effectively on customer trouble tickets is crucial to your company's success. Get the help-desk tools you need to automate incident response.
Remote management: Four common problems and solutions
(Presented by SearchNetworkingChannel.com)
SearchNetworkingChannel.com | 02 Nov 2006
TIP - This checklist addresses four remote management problems commonly seen by network consultants and systems integrators, and offers suggestions on how to troubleshoot them.
Configuring Linux servers for remote support
Expert: Retired Expert - Kenneth Milberg | 26 Feb 2007
EXPERT RESPONSE - Configuring secure shell (SSH) on a Linux box may be the best way to provide remote server support.
Starting remote database support
Expert: Retired Expert - Hilary Cotter | 20 Nov 2006
EXPERT RESPONSE - Expert Hilary Cotter discusses the initial challenges that VARs face when beginning to support remote database administation.
Patch management services: How to patch and verify remote systems
(Presented by SearchSecurityChannel.com)
SearchSecurityChannel.com | 22 Sep 2006
TIP - Patching your customer's systems onsite is unpractical. But remote patching has its fair share of challenges, too. This article explains how to patch and verify remote systems.
Remote access and remote support free up network pros
(Presented by SearchNetworking.com)
SearchNetworking.com | 25 Jan 2007
ARTICLE - Remote access and remote support have freed up the networking staff at a sprawling medical campus.
Which Web services provide the best remote help desk support?
(Presented by SearchSecurity.com)
Expert: Michael Cobb | 20 Feb 2007
EXPERT RESPONSE - More and more workers are telecommuting these days, forcing enterprises to search for quality, cost-effective remote help desk support. In this SearchSecurity.com Q&A, application security expert Michael Cobb lays out...
SaaS CRM extending to remote support
(Presented by SearchCRM.com)
SearchCRM.com | 28 Aug 2006
ARTICLE - Despite some initial security trepidation, Okuma Corp. has implemented a hosted remote support application.
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