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Mediacast: Systems management services |
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| 30 Jun 2008 | SearchSystemsChannel.com |
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While handling the acquisition, configuration, distribution, maintenance and upgrades of software and hardware for customers has long been an important business for value-added resellers (VARs), there have been some surprising changes to the business model in recent years as the market has matured. In a webcast presentation, Noel, Ptak & Associates analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers, including services format, performance metrics, payment and delivery models. Ptak's presentation helps service providers assess their readiness to deliver on-site systems management services, and helps them set expectations for customers.
In an accompanying podcast, TechTarget's Stephen J. Bigelow examines the pros and cons of on-site systems management. Find out what the advantages and disadvantages are as you keep an eye on market dynamics and strive to stay competitive.
Webcast: Richard Ptak
Podcast: Stephen J. Bigelow
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