Podcast Series: ITSM and ITIL basics

Adelle McIlroy of GTSI Corp offers resellers and systems integrators a better understanding ITSM (IT service management) and ITIL (IT infrastructure library) services they could be offering to customers in part one of SearchSystemsChannel.com's three-part podcast series. This podcast will cover key terminology and backgrounders, and ITSM and ITIL support services. Specific topics to be discussed include the following:

• ITSM process areas and how they interconnect
• History of ITIL framework
• What ITSM can and can't do
• What's to come in ITIL V3

LISTEN TO POCAST #1: ITSM AND ITIL BASICS