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Getting started with Microsoft Windows Vista support

Retired Expert - Jonathan Hassell EXPERT RESPONSE FROM: Retired Expert - Jonathan Hassell

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QUESTION POSED ON: 25 January 2007
What do you see as the three main challenges to supporting Vista?

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I can see three things that will make resellers and channel partners nervous about supporting Vista:

  • Application compatibility. Some business applications won't work well, or won't work at all, on Windows Vista. Quickbooks 2006—a quite popular application—throws a warning when run on Vista. This type of compatibility challenge makes for opportunities for you but also some difficult support scenarios.

  • The new User Account Control feature. This may drive users batty, as it's a feature that really gets in their faces when they've never had something in Windows behave in a similar fashion before. Educating users and administrators that this is indeed a good feature will be a tough sell, at least initially.

  • Getting hardware right. Your users might express some frustration at first because their hardware isn't up to snuff. A memory upgrade here and a video card there will go a long way to easing these concerns


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